REFUNDS + RETURNS
NOTE: These policies apply to print-on-demand products only. For original artwork, please get in touch.
Order Cancellations and Address Changes
Cancellations or address changes cannot be made for any orders after your order has reached production. This is due to the nature of creating customized products that are created by different vendors once it has reached this step in the process. My vendors typically begin production of your item within 24 hours of your order being submitted and I cannot guarantee that the manufacturer will see my request to cancel or change the address.
Reprint & Refund Policy
While I want every order to be perfect, mistakes can happen occasionally. I can offer reprints or refunds for your order if there are printing or packaging mistakes. If you are submitting a reprint or refund request, please include photo evidence of your product in your order. If an order is reprinted with upgraded shipping, my vendors do not cover the cost of upgraded shipping; you will cover the cost of upgraded shipping.
My vendors cover the reprint/refund cost:
- If there is a manufacturing issue with your product in your order.
- If the product in your order is broken or damaged in the mail.
- If you receive the wrong product in your order.
- The order is lost in transit, and the initial shipping address for the order doesn’t need to be changed.
- The order is lost in transit, and the actual shipping time exceeds the general shipping timeframe for orders.
My vendors do not cover the reprint/refund cost:
- If you don’t like the product printed accordingly to my manufacturer’s standards.
- If you select the wrong size when ordering the product.
- The order is still within the specified maximum production and shipping times for the products.
- If your order is lost in transit and you need to request any address changes for the order. Any request to change the address in case of a reprint will not be applicable to be covered by my or my vendors.
- The tracking for your order shows delivered but you have not received the package.
Lost in Transit
Packages are considered lost in transit when the products in the order do not arrive at the shipping address provided within the maximum shipping/transit timeframes. A package is considered lost in transit if the shipping timeframe exceeds the maximum shipping/transit timeframe.
Please note that there may be variances in ship dates and these times are subject to change.
I do not accept returned orders and cannot issue refunds for any returned orders. I can only have my vendors reship it or issue a reprint.
I does not offer exchanges for products that are ordered. I do not have an inventory of products, and due to the one-off and highly personalized nature of print-on-demand, I do not maintain stock to exchange items.