Frequently Asked Questions

Still have questions? I have answers!

About Font Forward

How do I send you my handwriting?

After you place your order, you'll receive an email with a downloadable PDF handwriting template (also available for download on your order confirmation page). Simply print it out, fill it with your letters and numbers, then send it back to me.

You have two options:

  • Scan it — A scanner gives the clearest image and is my preferred method
  • Take a photo — If you don't have access to a scanner, a photo works great too. Here's how to get the best results: Hold your camera as straight as possible (perpendicular to the page), make sure all four corners of the template are in the frame, and photograph in natural light near a window. Avoid harsh shadows or artificial lighting. A clear, well-lit photo is just as good as a scan.

Email whichever you choose, and I'll work from it.

What if my handwriting is messy or inconsistent?

That's actually the fun part — I clean it up and make it work. If your letters vary slightly, I'll smooth that out while keeping the character and personality of your handwriting. The goal is to make it look better than your natural writing, not robotic.

Can I use this font commercially?

Absolutely, it's your handwriting! Your custom font license includes personal and commercial use. You can use it on products you sell, in your business, on social media — anywhere you want.

How many revisions are included?

Font Forward includes up to 2 rounds of revisions. If you want tweaks after that, we can discuss additional refinement work.

What file formats do I get?

You'll receive your font in three formats: TTF (TrueType), OTF (OpenType), and WOFF (webfont). This covers Mac, PC, and web use — everything you need.

How do I install the font on my computer?

Instructions come with your files, but it's simple: On Mac, drag the font files to Font Book. On Windows, right-click and select "Install." Then restart your design software and your font will appear in the font list.

Can I use my custom font on Canva?

Not directly through Canva's interface, but you can use it in other design tools (Photoshop, Illustrator, Procreate, etc.) and import images into Canva. If you want your font in Canva specifically, the Canva Brand Kit Setup add-on doesn't add the font itself, but it organizes your brand colors and other assets for easy access.

What if I want multiple styles (bold, italic, etc.)?

The base Font Forward includes one standard style. If you want a second complementary style (like a script version or a bold version), that's the Second Style add-on for +$100.

How long does it take?

Most custom fonts are delivered within 24–48 hours. Complex orders or high volume may take up to 3 business days. You'll get a specific timeline when you order.

About Signature Statement

Do you need my actual physical signature?

Yes, I need your real signature to make this work. After you order, I'll ask you to email a high-quality scan or photo. The more detail I can see, the better the final result.

What if my signature is super stylized or hard to read?

That's fine. I'll work with you to refine it into something that's still you but more legible and professional. We can do multiple layout variations if you want different versions (simplified, stacked, horizontal).

How many revisions are included?

Signature Statement includes 2 rounds of revisions. If you want significant changes after that, we can discuss additional work.

Will you design a logo using my signature?

Your signature is the logo. I digitize and refine it into a professional mark you can use anywhere. If you want something more elaborate (like adding a tagline, a second mark, or a full brand lockup), that's the Handwritten Logo or Tagline Lockup add-ons.

Can I use this logo commercially?

Absolutely, that's the whole point! Your signature logo can be used on art, business cards, websites, products — anywhere you want to put your mark.

What file formats do I get?

You'll receive SVG (scalable vector), PDF (for print), and transparent PNG files. This covers both print and digital use at any size without losing quality.

How will I know if I'll like it?

You get 2 rounds of revisions, so if something doesn't feel right, let me know and I'll adjust. Most people see the first draft and know it's their signature — because it literally is.

About the Signature System

What's included in the Signature System exactly?

You get everything: Font Forward (your custom handwriting font) + Signature Statement (your signature logo) + Canva Brand Kit setup + a brand usage sheet showing your fonts, colors, and how to use your files. Plus your signature as both a glyph in the font AND as separate SVG/PNG files.

Is it worth it compared to buying services separately?

You're saving $100 (15% off) compared to ordering Font Forward and Signature Statement individually. But it's more than just the discount — it's a complete system where everything works together and has been designed with cohesion in mind. You get brand consistency across all your materials.

What's the Canva Brand Kit setup?

I'll create a Canva Brand Kit with your custom colors and brand guidelines. This makes it super easy for you to create on-brand social media graphics, presentations, and other materials in Canva without thinking about it.

Can I add things to the System later?

Absolutely! You can always add upgrades after your System is complete — a second font style, monogram, logo refinements, etc. Just reach out.

How long does the full System Take?

Most complete Systems are delivered within 48–72 hours. You'll get a specific timeline after ordering.

Process + Delivery

What's your process after I order?

  1. You place your order and receive a welcome email
  2. You complete the handwriting template or send your signature (instructions included)
  3. I digitize, clean, and refine your files
  4. You review and request any revisions
  5. Final files are delivered via secure link (and emailed to you)

How long do I have access to my files?

Your files are delivered permanently to you — they're yours to keep and use forever. I'll send them via email and/or a secure download link that stays active for 30 days (plenty of time to download). After that, you'll always have the files on your computer.

What if I'm not happy with the result?

Revisions are included with every service. If something doesn't feel right, tell me and I'll adjust it. My goal is for you to absolutely love what you get.

Can I get a refund?

Because custom design work is created specifically for you and can't be resold, refunds are generally not offered. However, if there's a major issue, reach out — we can work something out.

Do you offer rush delivery?

Typically, orders are completed within the stated timeframe. If you need something faster, email me before ordering and we can discuss options.

Technical + Legal

Is my font/logo unique to me?

Yes. Everything is custom-created for you. Your font and logo are yours alone — I don't use them for anyone else, and I won't reuse your design.

What license do I get?

You receive a standard commercial-use license for personal and business purposes. You can use your font and logo in client work, on products you sell, in your business — essentially anywhere. You just can't redistribute the font files themselves or claim you created the design.

Can I share my font with my team/business partner?

If it's a shared business, yes — but the font is licensed to you personally, so I'd need to know about it upfront. Contact me if you have a specific use case.

What if I use the font and it breaks or doesn't work?

Fonts are tested before delivery, but occasionally there can be compatibility issues depending on your software or system. If something isn't working, let me know and I'll troubleshoot or provide an alternate format.

Do you have a privacy policy?

Yes. Your personal information is never shared with third parties. Your original handwriting samples and signature are only used to create your files — I don't keep them after delivery unless you ask me to.

Getting Started

What's the next step?

Head to the order form and select your service. You'll fill out some basic information, and then I'll send you everything you need to get started. If you have questions before ordering, feel free to reach out.

Do you offer custom services beyond these three?

Absolutely. If you have a different branding need or want to combine services in a unique way, email me and let's talk about it. I also design and build website and create illustrations and surface design patterns – just ask!

What's your turnaround typically like during busy seasons?

I maintain the same turnaround times year-round — 2–3 business days for individual services, 5 business days for the System. During major seasons (November–December), timelines might extend slightly, but I'll always give you a realistic date upfront.

What if I use the font and it breaks or doesn't work?

Fonts are tested before delivery, but occasionally there can be compatibility issues depending on your software or system. If something isn't working, let me know and I'll troubleshoot or provide an alternate format.

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Ready to Make Your Brand Official?

Whether it’s a single custom font or your complete personal brand system, let’s make something that looks as professional as you are!